At Isis Insurance, we appreciate how stressful making a claim can be, so we will be there every step of the way to guide you and ensure your claim is processed properly. Furthermore, the Isis team member who is assigned to support and advise you will be the same one who sold you your original business vehicle insurance policy rather than a call centre employee. In our experience, this is absolutely essential, as even the best run call centre will probably have to look up the details of your policy to move things forward, while being able to speak to someone who already knows you and all the fine details about your policy means that you won’t have to go through this waiting period.
They will also be able to speak to the insurers on your behalf if any aspect of your business vehicle insurance policy is brought into question and argue your case – something that many brokers are unwilling or unable to do. This is simply because many high street brokers base their services on providing a more conventional service to a less complex insurance product. As such, they rely on call centres for their interactions with clients once they’ve put their policies in place and are therefore unable to offer a truly personal service. This is no problem for more straightforward insurance policies, but the complexities of business vehicle insurance mean that such services will almost always prove inadequate in the event of a claim, making the process far more stressful for everyone involved.
Our bespoke approach does away with these concerns altogether and ensures that you’ll always enjoy the support of a trusted expert when it comes to your business vehicle insurance.
To find out more about what to expect when making a claim on your business vehicle insurance, just visit www.isisinsurance.co.uk, where you’ll be able to obtain a free copy of my new guide, “An introduction to HGV insurance for business owners”, packed with the kind of advice I usually reserve for paying clients.